FAQs

We accept a variety of secure payment methods including major credit cards, Stripe, Apple Pay, PayPal, Afterpay, Zip Pay, and Klarna.

Yes, we do! To provide you with flexible payment solutions, we offer several buy now, pay later options:

• Afterpay
• Zip Pay
• Klarna
• PayPal Pay in 4

These services allow you to receive your products immediately and pay for them over time in interest-free instalments. Simply select your preferred payment option at checkout, and you’ll be guided through the easy setup process.

If you already have an account with one of the above, simply checkout and log in to your account!

After placing your order online, you will receive a confirmation email with your order details. Once your payment is processed and your order is ready for dispatch (same day dispatch Monday to Friday AEST and providing its before 4pm), we’ll send you an email and text message with your tracking number and link that will track your parcel live. Your package should arrive within 1-3 business days. If you have any questions or need assistance, please reach out to our customer support team via the Contact us page.

To apply a discount code, enter it in the designated box during checkout. Please note that only one discount code can be used per purchase. We regularly send out promotional codes through our newsletter. If you’re not subscribed yet, join the Me Muscle team today to receive exclusive offers and updates. (Join from the bottom of our homepage)

If a discount code reduces your order value below $80.00, the free express shipping will not be applied. To qualify for free express shipping, ensure your final order total remains above $80.00 after all discounts are applied. If your order falls below this threshold, a flat rate of $9.00 for express shipping (Aust wide) will apply.

Yes, you can modify or cancel your order, but only if you contact our customer service team before 4 pm on the day you placed the order. We process and dispatch orders daily from Monday to Friday, so it’s crucial to reach out as soon as possible. Once your order has been processed and shipped, we won’t be able to make any changes or cancellations.

Yes, we do! For a personalized touch, you can choose gift packaging and add a custom message to your order. Here’s how it works:

1. Select Your Wrapping Paper Colour: Choose from black, red, white, blue, or pink wrapping paper for a style that suits your gift.
2. Add Your Custom Message: During checkout, let us know your preferred wrapping colour and custom message in the order notes space.
3. Tell Us About the Invoice: If you’d prefer the invoice not be included in the package, please let us know.
4. Send Us an Email Confirmation: To ensure we receive your message, please email us at [email protected] with the same details.

We’ll make sure your order is beautifully presented with your personal note included!

While we can’t guarantee a specific delivery date, we do offer the option to dispatch your order after a certain date. Most orders arrive within 1-2 business days after dispatch, thanks to our fast Australia Express Post service. If you’d like your order sent out on a specific future date, please leave us a note in the comment space on the checkout page and contact our customer service team to confirm the delayed dispatch.

Currently, we only accept orders placed through our website to ensure secure payment processing and order accuracy. Our online platform is designed to be user-friendly and secure, but if you need assistance with placing your order, please reach out to our customer service team or the messenger tab on our homepage. We’re here to help!

If you need additional information about your order, delivery, or have any questions about our product range, please don’t hesitate to contact us. Our customer service team is here to assist you.

Email: [email protected]

Or use our messenger tab on the home page (bottom Right) to talk to a real person in real time.

This depends on a few factors, please take your time and read the below.

At Me Muscle Nutrition, we prioritize the security of your package. Every order includes our ‘Signature on Delivery’ feature by default, ensuring an extra safeguard for your parcel. If no one is present during delivery, your package will be directed to the nearest post office or pickup location. Please remember to bring your photo ID, as it will be required for collection.

Opting Out Signature on Delivery When no one is home

If you prefer to forgo the ‘Signature on Delivery’ service, you can easily deselect this option during checkout. The corresponding amount will be deducted from your total bill.

Please Note: Opting out of ‘Signature on Delivery’ will default your delivery to standard procedures. This means:

1. In your absence: Australia Post personnel hold the discretion to leave the parcel at what is deemed a ‘safe’ location within your premises.
2. The determination of a ‘safe’ spot is solely under Australia Post’s judgment.
3. Due to these risks, ‘Signature on Delivery’ is recommended and auto selected for our customers’ benefit.
4. Kindly note: Neither Me Muscle Nutrition nor Australia Post will be responsible for parcels potentially stolen after forgoing the “Signature on Delivery” service. This is a primary reason we enable this feature by default for your protection and ours.

Me Muscle Nutrition Ship all orders using Australia Express post, we pride ourselves on providing quick dispatch (same day Mon-Fri) and delivery times Australia-wide.

Most customers receive their supplements in 1-3 business days with Australia Express Post, providing:

1. You order before 4pm Monday – Friday (AEST) – excluding public holidays.
2. Your delivery address is not in a remote location.
3. You have entered the correct address details when placing your order.
4. Your order is not over 5KG in weight or oversized. Note: Orders over 5kg will be sent standard Aust post (NOT EXPRESS POST)
5. You are home to sign for your parcel or given permission to leave in a safe place (at your own risk) has been given at time of ordering.

NOTE:

Parcels going (via Australia Post) to PO Boxes, Parcel Lockers, Parcel Collect, Remote Locations and bulky/heavy parcels over 5kg may take longer than normal deliveries.

Yes, we ship all orders using Australia Express Post to ensure quick dispatch and fast delivery times across Australia. Most parcels arrive within 1-3 business days, and we pride ourselves on providing same-day dispatch from Monday to Friday.

Please note: If your parcel is oversized or weighs over 5kg, we may choose to send it via standard Australia Post, depending on your location.

If you prefer to forgo the ‘Signature on Delivery’ service, you can easily deselect this option during checkout. The corresponding amount will be deducted from your total bill.

Please Note: Opting out of ‘Signature on Delivery’ will default your delivery to standard procedures. This means:

1. In your absence: Australia Post personnel hold the discretion to leave the parcel at what is deemed a ‘safe’ location within your premises.
2. The determination of a ‘safe’ spot is solely under Australia Post’s judgment.
3. Due to these risks, ‘Signature on Delivery’ is recommended and auto selected for our customers’ benefit.
4. Kindly note: Neither Me Muscle Nutrition nor Australia Post will be responsible for parcels potentially stolen after forgoing the “Signature on Delivery” service. This is a primary reason we enable this feature by default for your protection and ours.

Me Muscle Nutrition only uses Australia Express Post For all its deliveries Australia wide. It’s easy-to-get free express shipping, simply spend $80 or more in one transaction.

• For all orders over $80 for any size parcel you automatically receive free Express shipping Australia wide.
• For all orders under $80, we offer Express Post shipping anywhere in Australia for a flat rate of $9.00.

Note: Orders over 5kg will be sent standard Aust post (NOT EXPRESS POST)

 

If a discount code reduces your order value below $80.00, the free express shipping will not be applied. To qualify for free express shipping, ensure your final order total remains above $80.00 after all discounts are applied. If your order falls below this threshold, a flat rate of $9.00 for express shipping will apply.

Yes, you can easily track your parcel right to your doorstep. Here’s how it works:

When you place an order with us, you’ll receive two emails:

1. Order Confirmation Email: Within a few minutes of placing your order, you’ll receive an email confirming your order details and providing your order number.
2. Shipping Notification Email and Text Message: Once we process and ship your order, we’ll send you a shipping notification via email and text message. This message will include your Australia Post tracking number and a direct link to track your order.

How to Track Your Order:

• Click the Tracking Link: Simply click on the tracking link provided in the shipping notification email or text message. This will take you directly to the Australia Post tracking page, where you can see real-time updates on your parcel’s journey.
• Alternative Method: If you prefer, you can visit the Australia Post website and enter your tracking number under the “Track a Parcel” section.

Australia Post will provide automatic updates as your parcel moves through their system, allowing you to monitor its progress all the way to your door.

If you have any questions or need assistance with tracking your order, please don’t hesitate to reach out to our customer support team.

If your order arrives damaged or you receive the wrong item, please contact our customer service team within 7 days of receipt. We will assist you in resolving the issue promptly.

Sorry, we do not offer a click and collect service currently.

We’re sorry to hear that your order hasn’t arrived yet. While delays are rare, they can occasionally happen. Please follow these steps, and we’ll assist you promptly:

1. Check Your Tracking Information:

• Please locate the tracking number we sent to you via email and text message.
• Use this tracking number to check the status of your shipment, simply click the link or visit Australia post tracking and add your tracking number.

2. Contact Us for Assistance: 

• If you’re unable to find your tracking number or if you need further help, please reach out to us immediately. [email protected]
• You can contact our customer service team or call us at 0433182274

We’ll be more than happy to track down your order and keep you informed every step of the way until it reaches your doorstep. Your satisfaction is our top priority, and we apologize for any inconvenience this may have caused.

Currently, we do not offer shipping outside of Australia. Our products and services are exclusively available to customers within Australia. We are exploring options to expand our shipping destinations in the future, so please stay tuned for updates. If you have any questions, feel free to contact our customer support team via the Contact us page.

We’re here to help! If you have any additional questions or concerns about your order or delivery, please don’t hesitate to contact our customer support team:

• Email: [email protected]
• Phone: 0433182274
• Contact Form: Visit our Contact Us page on our website.

Our dedicated team is ready to assist you with any inquiries you may have. We strive to respond to all messages promptly to ensure your shopping experience is as smooth as possible.

At Me Muscle Nutrition, your satisfaction is our priority. If you’re not completely happy with your purchase, we are more than willing to offer an exchange or a full refund. Simply return the unopened product in its original condition within 30 days of the purchase date. Simply Contact us and we’ll guide you through the easy return process.

Shipping Costs for Returns 

• Customer Responsibility: You are responsible for paying your own shipping costs when returning an item, unless the return is due to our error.

Non-Returnable Items

Certain items are exempt from being returned:

• Opened or used products.
• Items not in their original condition.
• Products purchased more than 30 days ago.

The time it takes for your returned product to reach our headquarters depends on your shipping location. Once we receive the product, we’ll process your return within 12-24 hours. Please note that due to bank processing times, credit card refunds may take up to 5 business days to appear on your statement.

Absolutely! We understand that mistakes happen. If you realise that you’ve purchased the wrong product, we offer a 30-day return policy on unopened items. Please contact us as soon as possible, and we’ll guide you through our easy return process to exchange your product for the one you intended.

Shipping Costs for Returns 

• Customer Responsibility: You are responsible for paying your own shipping costs when returning an item, unless the return is due to our error.

Non-Returnable Items

Certain items are exempt from being returned:

• Opened or used products.
• Items not in their original condition.
• Products purchased more than 30 days ago.

We understand that taste preferences vary from person to person, and we’re sorry to hear that the product didn’t meet your expectations. While we aim for complete customer satisfaction, we cannot offer refunds or exchanges based solely on personal taste. We recommend exploring our wide range of products to find one that better suits your palate. If you need assistance selecting a product, please don’t hesitate to contact our customer service team – we’re here to help!