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Frequently Asked Questions2022-02-08T02:45:17+10:00
What if no one is home when my order is delivered?2021-10-19T15:24:30+10:00

A pick up docket will be left in your mailbox and your package will be taken to the nearest Australia Post pick up point to your address. Where you will need to show identification to claim your package.

If you want your package left in a safe place, please leave us a comment in the space provided at checkout where you wanted it dropped and we will make sure this is clearly stated on your delivery docket.

Note:

Me Muscle Nutrition takes no responsibility should an item or order go missing once it has been delivered to the ‘Safe place’ location.

We recommended that you provide your work address for delivery if you won’t be home during business hours.

How do I use click and collect service?2021-10-19T15:29:30+10:00

Click & Collect allows you to purchase your supplements on Me Muscle Nutrition website and pick up from its Gold Coast shop located in Bundall 4217 at a time that suits you.

  1.  Simply choose the click and collect option at checkout
  2.  Leave a note in the message box provided or send email to [email protected] to tell us what time & date you wish to collect. Collection times : 7am – 7pm Monday to Saturday.
  3.  We will reply with address and phone number to text upon arrival.
  4. Simply send a text when you pull up and your order will come right to your vehicle for your convenience.
What happens after I make an order?2021-10-19T15:19:19+10:00

After submitting your order, you’ll receive a confirmation email with your order details straight away. Dispatch will take place as soon as payment clears, this is usually within an hour after ordering, Monday to Friday AEST and providing its before 4pm, This is when you’ll receive shipment details and tracking number.

You can track your parcel through Australia post using your tracking number

Track your items – Australia Post (auspost.com.au)

Note:

Please make sure you check your junk mail, as it usually ends up there.

What impact will COVID 19 have on my shipment?2022-02-08T10:08:41+10:00

COVID-19 is having a higher than usual impact

Extended lockdowns across our most populous states mean record numbers of people are shopping online. This has caused an unprecedented surge in parcel deliveries.

Important Australia post links

Current COVID-19 impacts – Australia Post (auspost.com.au)

My order arrived and there is a problem?2021-10-19T15:23:11+10:00

If there is a problem with your order for example it has been damaged or wrong in anyway, please contact us as soon as possible via email and one of our friendly team members will assist you.

Email : [email protected]

I have another question about my order/delivery?2021-10-19T15:26:11+10:00

If you need more information about your order, delivery or you just want to ask us a question about our fantastic products range please don’t hesitate to contact us.

Email: [email protected]

Or use our messenger tab on the home page to talk to a real person in real time.

How long will my order take to arrive?2021-10-19T15:16:50+10:00

Most customers receive their supplements in 2-5 business days with standard shipping, providing. 

  • You order before 4pm Monday – Friday (AEST) – excluding public holidays.
  • Your delivery address is not in a remote location.
  • your order is not over 5KG in weight or over sized
  • You are home or given permission to leave at front door has been given at time of ordering.

We suggest using our express option if you need your shipment ASAP this will take 1-2 business days depending on location and state.

NOTE:

Parcels going to PO Boxes, Parcel Lockers, Locked Bags, remote locations (via Australia Post) and bulky/heavy parcels going to WA/NT may take longer than normal deliveries.

How much does delivery cost to my address and how do I get free delivery?2021-10-19T15:15:03+10:00

For delivery anywhere in Australia, for any size parcel under the value of $80 is a flat rate of $9.00. or $14.00 for express, if your order totals over $80, then you automatically get free shipping Australia wide and if your order is over $150 its automatic free express shipping Australia wide and your choice of a free gift at checkout.

How do I apply my discount code?2021-10-20T07:56:08+10:00

One coupon/discount code can be used per purchase. To use a coupon, enter the code, in the allocated box on the checkout page during checkout. Coupon codes promotions are sent out through our newsletter promotion email. (Not on it!!) join the Me Muscle team and subscribe today.

Why is free shipping not being applied when my order is over $80?2021-10-19T15:15:56+10:00

 If you have used a discount code to depreciate the value below $80.00, the free express shipping will not be applied.

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